Who we are

We take your privacy seriously at Kinsbrook Vineyard Ltd accessible from https://www.kinsbrookvineyard.com/ and this document details the types of information that is collected and recorded and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Kinsbrook Vineyard Ltd. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What Information we collect and store:

Personal information:

Name, contact information, including phone number, email address and/or postal address, depending on whether you are contacting us about booking and/or purchasing wine from our online store

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you place a subscription order with us, for the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

We will also store comments or reviews, if you choose to leave them.

Cookies:

Like any other website, Kinsbrook Vineyard Ltd Ltd uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Analytics:

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved. We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider’s privacy policy is available at: https://www.google.com/policies/privacy/.

Who on our team has access:

Some members of our team have access to the information you provide us. For example Shop Managers can access Order information including what was purchased, when it was purchased and where it should be sent, as well as customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Our Security:

How we protect your data:

We are committed to ensuring that your information is secure. We have electronic and physical systems in place to prevent unauthorised access or disclosure of your personal information and good procedures internally to prevent abuse.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or we are required to do so by law.

Who we share your data with:

In the course of conducting a transaction with you, some of your personal information is likely to be shared with our Bank and delivery businesses. In these circumstances the partner entity is legally constrained from sharing the information with any other party other than if they are compelled to by law.

Payments:

We accept card payments on our website through Stripe. When processing payments, some of your data will be passed to these services, including information required to process or support the payment, such as the purchase total and billing information. Please see full privacy policies for our payment provider below:

Stripe Privacy Policy https://stripe.com/en-gb/privacy

Wine Club:

We use GoCardless to setup and take Direct Debits more efficiently and securely for customers of our Wine Club. When processing direct debit payments, some of your data will be passed to these services, including information required to process or support the payment, such as your name, email and purchase total and billing information. Please see full privacy policies for our payment provider below:

Go Cardless Privacy Policy https://gocardless.com/privacy/payers/

Bookings:

We make restaurant bookings through Open Table to provide free, secure, and instantly confirmed online bookings. When processing payments, some of your data will be passed to these services, including name, email, phone number and any other personal details you choose to share with us about your booking. Please see full privacy policies for our booking provider below:

Opentable privacy policy https://www.opentable.com/legal/privacy-policy

How long we retain your data:

For users that purchase from our online shop, we store the personal information they provide in order to make the buying process more efficient, any personal information related to this order will be remained indefinitely, unless you tell us to delete it.

What rights do you have over your data:

GDPR data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Changing your mind – If you want Kinsbrook Vineyard Ltd Ltd to remove your information or to stop communicating with you, please email to bookings@kinsbrookvineyard.com

Contact information:

bookings@kinsbrookvineyard.com

Kinsbrook Vineyard, West Chiltington Road, Thakeham, Pulborough,RH20 2RZ*